FREE SHIPPING|COD|EASY EXCHANGES AND RETURNS|7-10 DAYS DELIVERY
FREE SHIPPING|COD|EASY EXCHANGES AND RETURNS|7-10 DAYS DELIVERY
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Returns & Exchanges

RETURNS & EXCHANGES

  • If you wish to exchange or return your product please contact us (via phone call or e-mail) within 2 days of receiving your product.

  • We accept returns only if the product is having any manufacturing defect or in case(s) of wrong product delivery, for the rest exchanges are offered.
  • We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.(In case of prepaid payments)
  • We only accept a size exchange for our products.

 

PROCESS

For returning or exchanging any of the items purchased, please contact our care team within 48 hours of delivery with the following information: 
Order number 
- Delivery address 
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item 

You may contact us via email at care@primeporter.com. We will look into the issue and respond to you within 24 working hours. 

Please ensure that the product you return is unused, unworn, unstained and the original tags and labels are intact.